Summer Camp Registration, Transfer, Withdrawal and Cancellation Policy

Please make sure you have read and understood the following information.

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Definitions of Terms

• Registration: Active registering for a camp.

• Transfer: When you, the client, request to transfer from one camp to another.

• Withdrawal: When you, the client, requests to withdraw from a camp.

• Cancellation: When Wilderness Ranch as an organization cancels a week of camp.

 

Prices

Prices are in CAD and all prices are subject to change without notice.

 

Methods of Payment

We accept payments by cash, cheque, e-transfer or credit card. Credit card payments are only processed online through the website. For your security we do not keep credit cards on file.

• For summer camps, a deposit must accompany registration.

• Different conditions may apply for other types of programs.

 

Conditions of Registration

All clients attending a program at Wilderness Ranch must sign the Waiver of Liability otherwise known as the “Assumption of Risks, Release of Interest, Waiver of Claim, and Indemnity Agreement” prior to commencing the program. 

Wilderness Ranch accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of these programs or for any extra costs that may arise from the complication or prolongation of any program for any reason.

 

Transfer Policy

Transfers are available at no cost but are not offered after a certain date prior to the week of camp starting. Please see below for more details.

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Withdrawal Policy

There is a cost to withdraw from a week of camp because there is limited registration space and preparations need to be made well in advance. The cost is representative of the overall costs to run a successful week of camp.

• Weekly Summer Camps:

  • Withdrawal more than 30 days prior to the start date is subject to the loss of the registration deposit. No withdrawal refunds will be given on or after that date.

  • Transfers must be requested more than 14 days prior to the start date. No transfer credit will be given on or after that date. If transferred, no refund will be given for a later withdrawal.

  • To withdraw or transfer, please email wildernessranch@platinum.ca. Requests must be made by email and will be considered as of the date the email is received.

  • Late withdrawal in the event of an illness or injury may be given a refund or transfer if an official doctor’s note is provided 14 days prior to the start date. Late withdrawal due to weather/conditions will not be eligible for a refund or transfer credit.

  • In the event of the camp being cancelled by Wilderness Ranch, a refund/credit will be issued.

 

Late-arrival policy for summer camp

Clients arriving more than an hour late for camp must let the foreman know by calling the Mountain Valley ahead of time. If they are meeting in Honey Coulee and the foreman is not notified, the group may head into camp without them. In this case, parents may have to wait several hours or arrange a separate drop off time for their child.

 

Cancellation Policy

Wilderness Ranch reserves the right to change or cancel any itinerary or service at any time due to insufficient enrolment, bad weather conditions or other reasons. A full refund or credit of the camp will be provided, without penalty to Wilderness Ranch. We do our best to keep clients informed of any changes. Please ensure your personal and emergency contact information is up to date in our system.

 

Weather and Environmental Conditions Policy

We will make every effort to provide our clients with the best and safest experience in the available conditions, which may include alternative destinations where needed to give them the best experience with the conditions at the time. If a client elects to not participate on a given day due to the nature of either weather or conditions, we will be unable to offer a credit or refund.

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Summary

Before the start of any week of camp, a substantial amount of time and effort is invested by our dedicated staff to meticulously plan and prepare all logistical aspects. We believe in delivering exceptional experiences to all who come to camp. Therefore, we make financial commitments well in advance of each camp to ensure we have the correct quantity and quality of food, staff and horses.

We recognize that sometimes events outside our control may limit one’s ability to participate in a week of camp, so please contact us if you have any questions.